Refund & Returns Policy – ZENSYS Sdn. Bhd.

At ZENSYS Sdn. Bhd. (1649089-D), customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer refunds or exchanges in accordance with the following policy.

1. Eligibility for Returns

  • Items must be returned within 7 days of delivery.

  • Products must be unused, undamaged, and in original packaging.

  • Certain items (e.g., customized products or digital items) may not be eligible for return.

2. How to Request a Return

  • Contact our support team at zensyssb@gmail.com or +017-3895066.

  • Provide your order number and reason for return.

  • Our team will guide you through the return process.

3. Refund Process

  • Once the returned item is received and inspected, we will process your refund within 7 business days.

  • Refunds will be issued via the original payment method.

  • Shipping charges are non-refundable, unless the return is due to a defective or wrong item.

4. Exchanges

  • Exchanges are subject to product availability.

  • Contact our support team to request an exchange and arrange return shipment.

5. Damaged or Defective Items

  • If you receive a damaged or defective product, contact us immediately.

  • We will provide a replacement or full refund at no extra cost.

6. Contact Us

For any questions or assistance regarding refunds and returns:

  • Email: zensyssb@gmail.com

  • Phone: +017-3895066

  • Address: SS-02-20 SKYPOD SQUARE, Persiaran Puchong Jaya, 47100, Puchong, Selangor